Audit Advisor Knowledge Base

ISO 9001:2015 vs ISO 9001:2026: A Direct Comparison of the Requirements

ISO 9001
ISO 9001:2026 is the sixth edition of the world’s most widely used quality management system standard. It replaces ISO 9001:2015 and incorporates ISO 9001:2015/Amd 1:2024. The overall structure and core principles of ISO 9001 remain familiar, but a number of requirements have been revised, expanded or reorganized. ISO itself identifies quality culture and ethical behaviour, clearer separation of risks and opportunities, and strengthened management of change among the principal changes.
The comparison below focuses only on wording that has changed. It is intended to work almost like a redline comparison: the left column contains direct excerpts from ISO 9001:2015, while the right column contains the corresponding direct excerpts from ISO 9001:2026. Bold text highlights the changed or newly added wording. No interpretation has been added inside the table.
Note: Only the relevant changed passages are reproduced. Unchanged parts of the clauses are omitted for clarity.

ISO 9001:2015 vs ISO 9001:2026 — direct comparison

ISO 9001:2015
ISO 9001:2026
4.1 Understanding the organization and its context “The organization shall determine external and internal issues that are relevant to its purpose and its strategic direction and that affect its ability to achieve the intended result(s) of its quality management system. The organization shall monitor and review information about these external and internal issues.”
4.1 Understanding the organization and its context “The organization shall determine external and internal issues that are relevant to its purpose and its strategic direction and that affect its ability to achieve the intended result(s) of its quality management system. The organization shall determine whether climate change is a relevant issue. The organization shall monitor and review information about these external and internal issues.”
4.2 Understanding the needs and expectations of interested parties “Due to their effect or potential effect on the organization’s ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, the organization shall determine: a) the interested parties that are relevant to the quality management system; b) the requirements of these interested parties that are relevant to the quality management system.”
4.2 Understanding the needs and expectations of interested parties “The organization shall determine: a) the interested parties that are relevant to the quality management system; b) the relevant requirements of these interested parties; c) which of these requirements will be addressed through the quality management system.”
4.4.2 “To the extent necessary, the organization shall: a) maintain documented information to support the operation of its processes; b) retain documented information to have confidence that the processes are being carried out as planned.”
4.4.2 “Documented information shall be available to the extent necessary: a) to support the operation of the organization’s processes; b) as evidence that the processes are being carried out as planned.”
5.1.1 General “d) promoting the use of the process approach and risk-based thinking; i) promoting improvement;”
5.1.1 General “g) promoting continual improvement; i) promoting quality culture and ethical behaviour; j) promoting the use of the process approach; k) promoting risk-based thinking and opportunity-based thinking;”
5.3 Organizational roles, responsibilities and authorities “Top management shall ensure that the responsibilities and authorities for relevant roles are assigned, communicated and understood within the organization.”
5.3 Roles, responsibilities and authorities “Top management shall ensure that the responsibilities and authorities for relevant roles are assigned and communicated within the organization.”
5.3 “b) ensuring that the processes are delivering their intended outputs; c) reporting on the performance of the quality management system and on opportunities for improvement (see 10.1), in particular to top management; e) ensuring that the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented.”
5.3 “b) reporting on the performance of the quality management system to top management; c) ensuring that the processes are delivering their intended results; e) reporting on opportunities for improvement to top management; f) ensuring that the integrity of the quality management system is maintained, including when changes to the quality management system are planned and implemented.”
6.1.1 “When planning for the quality management system, the organization shall consider the issues referred to in 4.1 and the requirements referred to in 4.2 and determine the risks and opportunities that need to be addressed to: a) give assurance that the quality management system can achieve its intended result(s); b) enhance desirable effects; c) prevent, or reduce, undesired effects; d) achieve improvement.”
6.1.1 Determining risks and opportunities “When planning for the quality management system, the organization shall consider the issues referred to in 4.1 and the requirements referred to in 4.2 and determine the risks and opportunities that need to be addressed to: a) give assurance that the quality management system can achieve its intended result(s); b) prevent, or reduce, undesired effects; c) achieve continual improvement; d) enhance desired effects.”
6.1.2 “The organization shall plan: a) actions to address these risks and opportunities; b) how to: 1) integrate and implement the actions into its quality management system processes (see 4.4); 2) evaluate the effectiveness of these actions. Actions taken to address risks and opportunities shall be proportionate to the potential impact on the conformity of products and services.”
6.1.2 Actions to address risks “The organization shall determine, analyse and evaluate risks that can have an undesired effect on its ability to continually and consistently provide conforming products and services and enhance customer satisfaction. The organization shall plan: a) actions to address these risks; b) how to: 1) integrate and implement the actions into its quality management system processes; 2) evaluate the effectiveness of these actions. Actions taken shall be proportionate to the potential impact of the risks on the intended results of the quality management system.”
6.1.2 “The organization shall plan: a) actions to address these risks and opportunities; b) how to: 1) integrate and implement the actions into its quality management system processes (see 4.4); 2) evaluate the effectiveness of these actions.”
6.1.3 Actions to address opportunities “The organization shall determine, analyse and evaluate opportunities that can have a desired effect on its ability to continually and consistently provide conforming products and services and enhance customer satisfaction. The organization shall plan: a) actions to address these opportunities; b) how to: 1) integrate and implement the actions into its quality management system processes; 2) evaluate the effectiveness of these actions. Actions taken to address opportunities shall be appropriate to the organization’s context and support the achievement of desired results.”
6.3 Planning of changes “When the organization determines the need for changes to the quality management system, the changes shall be carried out in a planned manner (see 4.4). The organization shall consider: a) the purpose of the changes and their potential consequences; b) the integrity of the quality management system; c) the availability of resources; d) the allocation or reallocation of responsibilities and authorities.”
6.3 Planning of changes “When the organization determines the need for changes to the quality management system, the changes shall be carried out in a planned manner. To ensure changes are implemented effectively to achieve intended results, the organization shall consider: a) the purpose of the changes and their potential consequences; b) the potential impact on the integrity of the quality management system; c) the availability of resources and information; d) the allocation or reallocation of responsibilities and authorities; e) the communication of the changes;
f) how the effectiveness of the changes will be monitored and evaluated;
g) how the results of the changes will be reviewed.”
7.1.6 Organizational knowledge “The organization shall determine the knowledge necessary for the operation of its processes and to achieve conformity of products and services. This knowledge shall be maintained and be made available to the extent necessary.”
7.1.6 Organizational knowledge “The organization shall determine the knowledge necessary for the operation of its processes and to achieve the intended results of its quality management system. This knowledge shall be retained, applied and shared to the extent necessary.”
7.3 Awareness “The organization shall ensure that persons doing work under the organization’s control are aware of: a) the quality policy; b) relevant quality objectives; c) their contribution to the effectiveness of the quality management system, including the benefits of improved performance; d) the implications of not conforming with the quality management system requirements.”
7.3 Awareness “The organization shall ensure that persons doing work under the organization’s control are aware of: a) the quality policy; b) their contribution to the effectiveness of the quality management system, including the benefits of improved performance; c) the implications of not conforming with the quality management system requirements; d) relevant quality objectives; e) the organizational quality culture and ethical behaviour.”
8.1 Operational planning and control “The organization shall ensure that outsourced processes are controlled (see 8.4).”
8.1 Operational planning and control “The organization shall ensure that externally provided processes, products or services that are relevant to the quality management system are controlled (see 8.4).”
8.2.1 Customer communication “e) establishing specific requirements for contingency actions, when relevant.”
8.2.1 Customer communication “e) providing information related to contingency actions, when relevant, including any related to disruptions to the provision of products or services.”
8.2.3.2 “The organization shall retain documented information, as applicable: a) on the results of the review; b) on any new requirements for the products and services.”
8.2.3.2 “Documented information shall be available, as applicable, as evidence of: a) the results of the review; b) any new or changed requirements for the products and services.”
8.2.4 Changes to requirements for products and services “The organization shall ensure that relevant documented information is amended, and that relevant persons are made aware of the changed requirements, when the requirements for products and services are changed.”
8.2.4 Changes to requirements for products and services “When requirements for products and services are changed, the organization shall ensure that the relevant documented information is updated and communicated to the relevant interested parties.”
8.3.2 Design and development planning “g) the need for involvement of customers and users in the design and development process; j) the documented information needed to demonstrate that design and development requirements have been met.”
8.3.2 Design and development planning “g) the need for involvement of customers and other relevant interested parties in the design and development process; j) the documented information needed as evidence that design and development requirements have been met.”
8.3.5 Design and development outputs “d) specify the characteristics of the products and services that are essential for their intended purpose and their safe and proper provision. The organization shall retain documented information on design and development outputs.”
8.3.5 Design and development outputs “d) specify the characteristics of the products and services, and the information on the products and services, that are essential for their intended purpose including their safe and proper provision. Documented information shall be available as evidence of design and development outputs.”
8.4.3 Information for external providers “d) the external providers’ interactions with the organization;”
8.4.3 Information for external providers “d) the external providers’ interactions with the organization and, as applicable, its customers and other relevant interested parties;”
9.1.2 Customer satisfaction “The organization shall monitor customers’ perceptions of the degree to which their needs and expectations have been fulfilled. The organization shall determine the methods for obtaining, monitoring and reviewing this information.”
9.1.2 Customer satisfaction “The organization shall monitor customer satisfaction. The organization shall determine the methods for obtaining, monitoring and reviewing customer satisfaction information.”
9.1.3 Analysis and evaluation “e) the effectiveness of actions taken to address risks and opportunities;”
9.1.3 Analysis and evaluation “e) the effectiveness of actions taken to address risks; f) the effectiveness of actions taken to address opportunities;”
9.2.2 “b) define the audit criteria and scope for each audit;”
9.2.2 Internal audit programme “a) define the audit objectives, criteria and scope for each audit;”
9.3.2 Management review inputs “The management review shall be planned and carried out taking into consideration: b) changes in external and internal issues that are relevant to the quality management system; e) the effectiveness of actions taken to address risks and opportunities (see 6.1);”
9.3.2 Management review inputs “The management review shall include: b) changes in external and internal issues that are relevant to the quality management system; c) changes in needs and expectations of interested parties that are relevant to the quality management system; g) the effectiveness of actions taken to address risks (see 6.1.2); h) the effectiveness of actions taken to address opportunities (see 6.1.3).”
9.3.3 Management review outputs “The outputs of the management review shall include decisions and actions related to: a) opportunities for improvement; b) any need for changes to the quality management system; c) resource needs. The organization shall retain documented information as evidence of the results of management reviews.”
9.3.3 Management review results “The results of the management review shall include decisions related to continual improvement opportunities and any need for changes to the quality management system and resource needs. Documented information shall be available as evidence of the results of management reviews.”
10.3 Continual improvement “The organization shall continually improve the suitability, adequacy and effectiveness of the quality management system. The organization shall consider the results of analysis and evaluation, and the outputs from management review, to determine if there are needs or opportunities that shall be addressed as part of continual improvement.” 10.1 General “The organization shall determine and select opportunities for improvement and implement any necessary actions to meet customer requirements and enhance customer satisfaction. These shall include: a) improving products and services to meet requirements as well as to address future needs and expectations; b) correcting, preventing or reducing undesired effects; c) improving the performance and effectiveness of the quality management system.”
10.1 Continual improvement “The organization shall continually improve the suitability, adequacy and effectiveness of the quality management system. The organization shall consider the results of monitoring, measurement, analysis and evaluation of data and information, and the results of management review, to determine opportunities. The organization shall address these opportunities as part of continual improvement. Actions shall include: a) improving processes, products and services; b) addressing future needs and expectations; c) correcting, preventing or reducing undesired effects.”
The new edition retains the familiar clauses on context, leadership, planning, support, operation, performance evaluation and improvement. The most visible structural changes include splitting the treatment of risks and opportunities into separate subclauses, restructuring internal audit requirements and consolidating continual improvement under Clause 10.1.

Climate change: part of ISO 9001:2026, but not entirely new

Clause 4.1 now explicitly requires an organization to determine whether climate change is a relevant issue. Clause 4.2 also notes that relevant interested parties can have requirements related to climate change.
For organizations that already updated their QMS following ISO 9001:2015/Amd 1:2024, this should not be a completely new requirement. ISO 9001:2026 expressly incorporates that amendment.
The wording also does not mean that every organization must conclude that climate change is significant to its QMS. The requirement is to determine whether it is relevant. The conclusion will depend on factors such as industry, location, supply chain, products and services, customer requirements and applicable legal or regulatory conditions.

Interested-party requirements become more explicit

Clause 4.2 contains a relatively short addition with potentially important consequences. Under ISO 9001:2026, the organization must determine not only its relevant interested parties and their relevant requirements, but also which of those requirements will be addressed through the QMS.
This makes the relationship between interested-party analysis and the actual management system clearer. A long stakeholder register alone may not demonstrate how the organization decided which requirements belong within the scope of its QMS.
For organizations in the US and UK, this can be particularly relevant where customer, contractual, regulatory, corporate-group and supply-chain expectations overlap but are not all managed through the quality system.

Quality culture and ethical behaviour enter the requirements

One of the most recognizable additions in ISO 9001:2026 is the explicit treatment of quality culture and ethical behaviour.
Clause 5.1.1 requires top management to promote them, while Clause 7.3 requires people working under the organization’s control to be aware of the organization’s quality culture and ethical behaviour.
This does not automatically create a requirement for a separate “quality culture procedure,” ethics policy or code of conduct. The focus is broader: whether leadership, behaviours, decisions and everyday practices support the quality objectives and the effectiveness of the QMS.
For auditors, this is likely to shift attention toward practical evidence: how management responds to quality problems, whether employees feel able to raise concerns, how conflicts between delivery targets and quality requirements are handled, and whether actual behaviours match stated values.

Risks and opportunities are treated separately

ISO 9001:2015 largely treated “risks and opportunities” as one combined concept. ISO 9001:2026 separates the two much more clearly.
Clause 6.1.2 now addresses risks, while Clause 6.1.3 addresses opportunities. In both cases, organizations are required to determine, analyse and evaluate them before planning and evaluating appropriate actions.
This distinction matters because risks and opportunities do not necessarily require the same logic. Risks concern potential undesired effects. Opportunities concern circumstances that can contribute to desired results.
At the same time, Annex A clarifies that risk-based thinking does not imply the mandatory use of a formal risk-management methodology or a documented risk-management process. Organizations can still choose an approach proportionate to their context and complexity.

Management of change is significantly strengthened

Clause 6.3 existed in ISO 9001:2015, so management of change itself is not new. What changes is the depth of the requirement.
The 2015 edition focused on the purpose and consequences of a change, QMS integrity, resources and responsibilities. ISO 9001:2026 adds information, communication, monitoring and evaluation of effectiveness, and review of the results of the change.
In practice, this creates a more complete management cycle:
plan the change → allocate resources and responsibilities → communicate it → implement it → monitor effectiveness → review the result.
This may be particularly relevant to organizations dealing with frequent changes in technology, software, production methods, suppliers, organizational structure, products or customer requirements.

Organizational knowledge moves beyond simply maintaining information

Clause 7.1.6 also changes in a meaningful way.
ISO 9001:2015 connected organizational knowledge primarily with operating processes and achieving conformity of products and services. ISO 9001:2026 links knowledge more broadly to achieving the intended results of the QMS and states that knowledge should be retained, applied and shared as necessary.
This is particularly relevant where essential knowledge is concentrated in a small number of experienced employees. A QMS can become vulnerable if critical process knowledge disappears when a specialist leaves, a technology changes or responsibilities move between locations.
Organizations may therefore want to examine not only procedures and knowledge databases, but also training, mentoring, handovers, succession arrangements and mechanisms for sharing lessons learned.

Operational requirements remain largely familiar

Clause 8 has not been fundamentally rebuilt. Requirements covering customer requirements, design and development, external providers, production and service provision, release and nonconforming outputs remain recognizable.
Most changes are targeted refinements. For example, contingency communication has been made more explicit, “new requirements” become “new or changed requirements,” and references to customers and users are in some places broadened to include other relevant interested parties.
The practical implication is that many mature organizations may not need major redesign of operational processes. Existing procedures should instead be checked against the revised wording to identify specific gaps.

Customer satisfaction: a shorter but broader formulation

ISO 9001:2015 required monitoring of “customers’ perceptions of the degree to which their needs and expectations have been fulfilled.”
ISO 9001:2026 instead states simply that the organization shall “monitor customer satisfaction” and determine methods for obtaining, monitoring and reviewing customer satisfaction information.
The change removes the former definition-like wording from the requirement itself and places the focus directly on customer satisfaction information and how it is obtained, monitored and reviewed.

Internal audits now require an audit objective

The change in Clause 9.2.2 is small in wording but important in practice.
ISO 9001:2015 required organizations to define the audit criteria and scope for each audit. ISO 9001:2026 requires the organization to define the audit objectives, criteria and scope.
This supports a more purpose-driven approach to internal auditing. Rather than performing an audit simply because a particular process is due to be audited, the organization should be able to state what the audit is intended to determine.
An audit objective might relate to evaluating the effectiveness of a changed process, investigating repeated nonconformities, verifying implementation of new controls, or determining whether a particular process achieves its intended results.

Management review gains additional inputs

Clause 9.3.2 now explicitly includes changes in the needs and expectations of interested parties relevant to the QMS.
The treatment of risks and opportunities is also separated: management review now considers the effectiveness of actions taken to address risks and the effectiveness of actions taken to address opportunities as distinct inputs.
For many organizations, this may require only a modest adjustment to the management-review agenda or template. However, it reinforces the expectation that management review should be a real management process rather than an annual compliance exercise conducted primarily for certification purposes.

Continual improvement is reorganized

The 2015 edition contained both Clause 10.1, General, and Clause 10.3, Continual improvement. ISO 9001:2026 consolidates the continual-improvement requirements into Clause 10.1.
The new text explicitly includes improvement of processes, products and services, addressing future needs and expectations, and correcting, preventing or reducing undesired effects.
The underlying principle of continual improvement has therefore not disappeared. Instead, the requirements have been reorganized and made more concise.

Do organizations need to rewrite their QMS documentation?

For most organizations, the publication of ISO 9001:2026 should not mean rebuilding the QMS from scratch.
The new edition retains the basic architecture of ISO 9001 and does not require an organization to structure its own documentation according to the clause structure of the standard. The practical starting point should therefore be a gap analysis, not wholesale document rewriting.
Particular attention should be given to:
  • Clause 4.2 — determining which interested-party requirements will be addressed through the QMS;
  • Clauses 5.1.1 and 7.3 — quality culture and ethical behaviour;
  • Clause 6.1 — separate determination, analysis and evaluation of risks and opportunities;
  • Clause 6.3 — strengthened management of change;
  • Clause 7.1.6 — retention, application and sharing of organizational knowledge;
  • Clause 9.2.2 — defining internal-audit objectives;
  • Clause 9.3.2 — revised management-review inputs.
For companies certified in the United States or the United Kingdom, the same principle applies: focus first on the actual gap between the existing QMS and the revised requirements. Transition timing and certification arrangements should then be confirmed with the organization’s certification body.

Conclusion

ISO 9001:2026 is an evolution of ISO 9001:2015 rather than a complete redesign.
The process approach, PDCA cycle, customer focus, leadership, operational control, performance evaluation and continual improvement remain at the heart of the standard. The new edition places greater emphasis on quality culture and ethical behaviour, the distinction between risks and opportunities, effective management of change, organizational knowledge, interested-party requirements and more purposeful auditing and management review.
For organizations with a mature ISO 9001 system, the transition is therefore likely to be less about creating new procedures and more about checking whether existing processes actually satisfy the revised requirements.
A structured clause-by-clause gap analysis is the most practical place to begin.
2026-09-25 20:20